BLENH E I M | WOOD S T OCK | OXF O R DSHIR E | OX2 0 1PP
T: 01993 8 1 0 500 | F: 019 9 3 8 10560 | E: ESTA T E @BLEN H E IMPA L A CE.C O M | WWW . B LEN H E I M, O R G
JOB DESCRIPTION
Job Title:
Adventure Play Host
Team
Operations
Reports to:
Guest Services Manager
Staff reporting
to this post:
Nil
Location:
Blenheim Palace
Summary of
Role:
Blenheim was built by Vanbrugh and landscaped by Capability Brown and our
guest welcome needs to match this grand scale! The role will be based at the
brand new Lost Garden attraction opening in Spring 2023.
As an Adventure Play Host you will deliver a 5-star welcome whilst achieving
and maximizing sales and charitable targets. Your positive and proactive
nature, driven by your enthusiasm for delighting our guests, will be valued as
you help make their day. You must be able to deal effectively with varied
situations and will need to meet the needs of a constantly changing audience
flow. This is an outdoor based role.
Day to Date Role
Responsibility:
• Providing a warm, friendly welcome to all guests as the public face of
Blenheim Palace
• Helping guests to discover more by answering questions and assisting
with wayfinding
• Handing out leaflets/promotional information related to Blenheim Palace
and our events
• Ensuring a robust knowledge of our offer to make sure guests are given
accurate information
• Ensuring guest needs are met by engaging and building relationships
• Selling tickets, following all cash handling and compliance procedures
• Promoting Donation ticket sales and Gift Aid to support our charitable
goals
• Processing Annual Passes efficiently and sharing information on the
benefits
• Creating itineraries for guests by promoting and selling all the activities we
offer
• Providing access information and supporting guests with access needs
• Maintaining the highest standards of health and safety in accordance with
our policies and procedures
• Any additional duties considered to be appropriate by your Line Manager
Skills &
Knowledge:
• Problem-solving skills
• Great communication skills
• Ability to listen and follow instructions
• Previous customer relations experience would be an advantage
BLENH E I M | W OO D STOC K | OXF O R DSHIR E | O X2 0 1P P
T: 0 1 99 3 8 10 50 0 | F: 019 9 3 8105 6 0 | E: ES T A TE @BLEN H E IMPA L A CE.C O M | WWW . B LEN H E I M, O R G
Person
Specification:
• Friendly, enthusiastic and approachable
• Enjoying new experiences and relishing challenges every day
• Ability to interact with any guest
• Passion for working with people
• Flexibility towards hours of work is essential as weekend and bank holiday
work will be required
Our Culture:
At Blenheim, we are passionate about providing an environment for our
employees to develop their skills, try new ways of learning and encouraging
their talents to flourish. Our Blenheim Behaviours are shared by all and are an
important aspect of joining the Blenheim Team.
• Relish a New Challenge Everyday
• Keep Our Promises
• Show Honesty with Kindness
• Share a Sense of Belonging
• Make History
