BLENH E I M | WOOD S T OCK | OXF O R DSHIR E | OX2 0 1PP

T: 01993 8 1 0 500 | F: 019 9 3 8 10560 | E: ESTA T E @BLEN H E IMPA L A CE.C O M | WWW . B LEN H E I M, O R G

JOB DESCRIPTION

Job Title:

Assistant Café manager

Department:

Catering

Reports to:

Café Manager

Staff reporting to

this post:

Café Assistants

Summary of

role:

The operational delivery and service of an excellent retail café experiences at

Blenheim Palace. With clear focus on standards & presentation of all café

retail areas, ensuring the team knows what this looks like.

Tasks &

Responsibilities:

• Supports the Café Mangers to lead the operational standards of the retail

catering team at Blenheim with direct and positive “hands on” approach

• Achieves the required standards for retail cafes regarding operational

excellence, presentation, and service

• Regularly monitors customer feedback to discuss with other managers for

implementation in an improvement action plan

• Ensure till transaction reporting, banking and input of all allowances such

staff feeding and wastage are correct

• Coaches, mentors and ensures retail café team members have the

knowledge and skills to do their job well. “Leads by example”

• Leads and delivers a compliant food safe environment in accordance with

company and legal food safety regulations, including Food Safety Act 1990,

Weights & Measures Act 2015 and Natasha’s Law 2021

• Leads and deliver a safe place to work according to the company policies

and legal health and safety regulations

• Report near misses, accidents and incidents on Mobaro

• Supports the Café manages all orders and stock levels, for food and non-

food items and intercompany orders from the hub are placed in a timely

manner.

• Oversees and ensure the stock take is undertaken when required and

corrective action on stock variances.

• Contribution to the successful delivery of Blenheim’s mission.

• Undertaking all reasonable management requests.

• Support the Café Managers to motivate the Team, working to agreed KPIs

to develop the team, enhance customer satisfaction and maximise

revenues

• Recruit and develop an enthusiastic team

• To lead regular performance reviews, coordinating team training as required

• To hold regular team meetings to develop a strong guest focussed culture

Skills &

Experience:

• Level 3 food hygiene

• COSHH certificate

• IOSHH certificate

• Ability to work in a demanding and busy area

• Excellent communication skills

• A competent IT user

• A team leader

• Excellent communicator

BLENH E I M | WOOD S T OCK | OXF O R DSHIR E | OX2 0 1PP

T: 0 1 993 8 1 0 500 | F: 0 1993 8 10560 | E: ESTA T E @BLEN H E IMPA L A CE.C O M | WWW . B LEN H E I M, O R G

• Customer Service Focus

• Commercial Awareness

• Innovation

• Planning and Organising

• Sales Ability

• Technical/Professional

• Experience of a retail cafe operation

• Ability to motivate, lead and develop a team of staff.

• Flair for visual merchandising and product presentation.

• Develop and implement outstanding customer care standards and

procedures.

Person

Specification:

• Formal hospitality qualifications desirable but not essential eg NVQ level 3

or equivalent

• Knowledge of current Health, Safety and Licensing Legislation, Food safety

and health and safety Regulations.

• Strong Communicator

• Training Orientated

• Self-motivated, analytical, objective, innovative and assertive.

• Excellent interpersonal skills, tact and diplomacy

• Tenacity though and still being a Good Team Player

Our Culture:

At Blenheim, we are passionate about providing an environment for our

employees to develop their skills, try new ways of learning and encouraging

their talents to flourish. Our Blenheim Behaviours are shared by all and are an

important aspect of joining the Blenheim Team.

• Relish a New Challenge Everyday

• Keep Our Promises

• Show Honesty with Kindness

• Share a Sense of Belonging

• Make History